General Terms and Conditions

These Terms and Conditions set out the rules for using SpinShake. They explain our relationship with you as a user, the standards we expect on the platform, and the practical steps we may take to protect accounts, process payments and handle disputes. We provide this information so you can use our services with confidence; by registering or continuing to use the site you agree to comply with these terms.

Account responsibilities

You are responsible for keeping your account details secure and for all activity that takes place under your account. Do not share your password or login details. We may require identity checks or further documentation at any time to verify your name, age or payment details. If you suspect unauthorised access you must notify us immediately and change your password.

Eligibility requirements

To open an account you must meet the minimum age and residency requirements applicable where you live. You must not register more than one account and you must provide accurate and complete information during registration and when requested for verification. We reserve the right to suspend or close accounts that do not meet these eligibility conditions.

Acceptable platform use

You must use Spin Shake lawfully and fairly. Prohibited activity includes fraud, abuse of bonus terms, attempting to manipulate games, or using the service for money laundering. We may take action - including withholding funds, closing accounts and reporting to relevant authorities - where we have reasonable grounds to suspect misuse. Normal recreational play is permitted subject to these terms.

General bonus and promotion rules

Any active promotion or welcome bonus is subject to separate terms which form part of these Terms and Conditions. Promotions may require opt-in, qualifying deposits, or wagering conditions. We do not guarantee the availability of any particular offer and may withdraw or change promotions at our discretion. You must not abuse promotional mechanics; where an offer has been abused we may cancel bonus balances and related winnings.

Deposits and withdrawals

Payment methods available to you are listed in your account cashier. We will carry out checks before processing withdrawals to ensure account ownership and payment-source compliance. Withdrawals may be subject to limits and verification checks. We may delay or refuse a withdrawal if we require further information to comply with these terms or to carry out security checks.

Verification and limits

We may request proof of identity, address or payment source. Deposits and withdrawals can be subject to daily, weekly or monthly limits which you can set via your account or which we may apply for safety or regulatory reasons.

Dispute resolution

If you have a complaint you should contact our support team through the help channels in your account. We will investigate and respond within a reasonable timeframe. If you remain dissatisfied we will provide details of any available independent dispute resolution service where that applies.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be communicated to registered users by notice on the site or via the account messaging centre. Continued use after changes are posted constitutes acceptance of the revised terms, so please check this page regularly.