SpinShake Casino Responsible Gambling

At SpinShake we are committed to safer gambling and to helping players keep control of their play. We want every session to be responsible and enjoyable, so we provide clear tools and guidance to support controlled play, protect vulnerable customers and reduce gambling-related harm.

Player protection principles

We focus on practical measures: transparency about activity, easy-to-use controls, and prompt support when it is needed. We encourage customers to set sensible limits, to check their activity regularly, and to pause play whenever they feel it is affecting other parts of life. Our approach is proactive, user-centred and non-judgemental.

Activity-control tools

Players can manage their account activity using a range of controls. These include deposit limits, loss limits, time limits and session reminders. You can apply limits to your account and change them at any time, subject to any mandatory cooling-off periods that may apply for reductions or removals.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits are designed to be simple to apply and to take effect immediately or after a short processing period depending on the type of change.

Loss limits and time limits

Loss limits help you cap how much you are prepared to lose over a period, while time limits and session reminders let you control how long you play. Use these features to create a balanced approach to play and reduce the chance of unplanned spending.

Account breaks and self-exclusion

If you need a longer break you can choose an account suspension or self-exclusion for a fixed period. Self-exclusion is a strong step for anyone who wants to stop temporarily or permanently. If you decide to self-exclude, follow the account settings or contact support for guidance on the process.

Signs of problematic behaviour

Be alert to changes in your behaviour, such as chasing losses, borrowing money to fund play, neglecting work or family, lying about gambling or feeling anxious about gambling decisions. Spotting these signs early makes it easier to take effective action.

Tips for maintaining control

Set realistic limits before you start, stick to a budget, take regular breaks, avoid gambling when upset or under pressure and keep other activities in your week. Treat gambling as a form of paid entertainment rather than a way to make money.

Professional help and support organisations

If you or someone close to you needs help, consider contacting recognised UK support services such as GamCare, GambleAware or the National Gambling Helpline. You can also register with GAMSTOP if you want a national self-exclusion tool. For confidential advice and treatment referrals please contact a professional support organisation in your area.

If you need assistance applying controls to your account or understanding the available options, contact our support team via [email protected] and we will help you take the next step towards safer play at Spin Shake.