Customer Support Center
If you need help, our team is here to assist with questions, account-related issues, technical concerns or general feedback. We offer quick responses via email and phone and can guide you through verification, deposits, withdrawals or site problems. For urgent account enquiries please use the phone line; for routine questions or partner enquiries use the relevant email address below. You can also request self-exclusion support and help with verification documents. Our team will advise on next steps and available options.
| Department | Contact |
|---|---|
| Customer support | [email protected] (account and technical) (response within 24 hours) |
| General enquiries | [email protected] (general questions) (response within 24 hours) |
| Affiliate enquiries | [email protected] (partner enquiries) (response within 24 hours) |
| Phone | +44 20 7387 4219 (immediate assistance) |
| Working hours | Mon-Fri, 09:00-18:00 (GMT) |
Contact Us by Email
Email is our preferred contact method for detailed requests, account-related issues or any enquiry that needs explanations or documents. Please send your message to [email protected] with a clear subject line, up-to-date contact details and any relevant account references or attachments. Including these at first contact helps us resolve your case faster and avoids unnecessary delays.
Submit Your Inquiry
Contact SpinShake support Name Email Message Send to Spin ShakeResponse Time
Our support team aims to respond to most enquiries within one business day. Simple requests are usually handled quickly, while complex issues such as account reviews or payment investigations can take longer depending on their nature and any required checks. If you need faster assistance, please include relevant details in your message and we’ll prioritise where possible.
Feedback
We’d love to hear from you. If you have feedback, suggestions or ideas to improve the site, please get in touch - we review every message carefully and use what we learn to make the service clearer and easier to use. Your comments help shape future updates, features and promotions, so please tell us what worked well and what could be improved.