Player Privacy Policy

This Privacy Policy explains how we collect, use and protect personal information when you use SpinShake services. We explain what data we hold, why we use it, and the choices available to you. We aim to be clear about how your privacy is respected and how to contact us if you have questions or requests.

Types of data we collect

Personal data

When you register an account we may collect identity and contact details such as your name, date of birth, address, email and telephone number. We also collect verification documents where required for identity checks and any information you provide when contacting support.

Technical data

We log technical information to operate our service, including IP address, device and browser type, operating system, language settings and location data derived from your IP address. We use cookies and similar technologies to remember preferences and improve site performance.

Transactional data

We process payment and transaction information needed to handle deposits, withdrawals and refunds. Transactional records include payment method, transaction amount and timestamps, as well as account activity such as bets, game play and bonus usage.

How we use your information

Your data is used to operate and maintain your account, process payments, verify identity, prevent fraud and comply with legal obligations. We also use aggregated or anonymised data for service improvements, analytics and to tailor communications where you have given consent.

Data protection practices

We take steps to protect personal data, including access controls, internal policies and technical measures appropriate to the risk. Personal data access is limited to staff and suppliers who need it to perform services for your account. While we strive to keep data secure, no internet transmission is completely secure.

Cookies and tracking technologies

We use cookies, web beacons and similar tools to support site functionality, remember settings and measure usage. Third-party providers may place cookies for analytics and advertising. You can manage cookie preferences via your browser settings or the cookie controls on our site.

User rights

You have rights over your personal data, including the right to access, correct, delete or restrict processing, and to withdraw consent where processing is based on consent. You may also request a copy of personal data in a structured, commonly used format where applicable. If you wish to exercise any of these rights, please contact us.

Access, correction and deletion

To request access, correction or deletion of your data contact [email protected]. We will verify your identity before acting on requests. In some cases we may be unable to delete data due to legal or regulatory obligations, in which case we will explain the reasons.

Information sharing and third parties

We share personal data with service providers and partners who act on our behalf, such as payment processors, identity-verification providers and customer support vendors. We may disclose information if required by law or to protect rights and safety. We require third parties to protect data in line with applicable standards.

Privacy policy updates

We may update this policy from time to time. When we make material changes we will post the updated version on the site and indicate when it was last revised. If you have questions about our privacy practices, or about how Spin Shake handles your data, contact [email protected].